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First time renter or done it multiple times
Welcome to haus Estate Agents. Regardless of your experience renting properties, moving homes will always be one of the biggest and most expensive decisions you will ever make. The financial and emotional commitments involved in renting your next property are not to be underestimated. In order to achieve a stress free move we believe that the relationship amongst all involved parties is paramount, to be able to trust your estate agent will have a major role to play in the success of the transaction. In return, you will gain peace of mind knowing that your agent and the service that they provide you with, will be second to none. Your appointed estate agent should be able to guide you through the entire process in order to minimise and foresee potential issues. Many agents overlook the importance of the tenant, however without it, the property will remain vacant, making your role one of the most important during the transaction. We will guide and give you the best available advise we can during the process. At haus, we offer all needed services so that your tenancy application is successful. Our goal is to ensure that you go from offer accepted to receiving your new home keys in the shortest period of time and with no stress, this is our pledge to you. At haus, most of us have been first time renters at some point, making it easier to understand the pressures involved in moving homes. All tenants are welcomed at haus, however you will need to go through references before moving, this are based on your affordability, which we will discuss with you at point of registration and ascertain the need or not of a guarantor. We will guide you through the process and will always have your best interest at heart.
Renting Terms and Conditions
Holding Deposit (per tenancy): One week's rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant's Request):£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request):£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant's Request): Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
If you any questions on our fees, please ask a member of staff.
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What are our clients saying about us?
Haus EA have been managing my BTL property for a while now and no complaints. They are professional, timely and work above what's expected of them to resolve my issues.
★★★★★ Marco Calhorda
It was such a pleasure working with all the team from haus when selling our property very professional and always kept us well informed in the full process of selling and buying our new home great service will definitely 100% recommend these estate agents amazing service thank you all
★★★★★ Wayne Botten
After going to the big 4 estate agents I decided to try haus has they had been recommended to us by a friend. I am so glad I did from the moment rafike stepped into our property I knew we was in capable hands,his extensive knowledge of the property market was spot on to our requirements. From advice to valuation finally through to sale and completion haus we're in constant contact with us and kept our buyers update weekly of progress. Not to mention the house was sold in 3 days due to the clever marketing strategy, I genuinely can't recommend this agent enough and am sure they will become one of the top agents in the area with their expertise. A big thank you to rafike, tess,and Rose for making our journey through selling and purchasing the best it could of been.regards Jason and Michelle
★★★★★ jason young
Having just sold my parents property through Haus I would like to thank Rafike and his team for making the process stress free. I was kept up to date every step of the way. Their caring, thoughtful and professional service was 5* and I can highly recommend them, in fact I have. So again, thank you Rafike, Tess and Rami. X
★★★★★ Kay Maher
The staff are really nice and good customer care service, Rami, Sara and Tess have been really good.
★★★★★ bosun Johnson
I found the service at Haus very freindly professional and straighforward, they kept me well informed and were transparent during the whole renting process, what can be quite an anxious time, I felt mainly at ease. I would definitely recommend there services.
★★★★★ Veniece Thomas
What an amazing service. Always felt like we were being looked after and never had to chase for anything. Rafike is so passionate about providing a fabulous service and all the staff are professional. They dealt with the whole chain and took all the worry and stress out of the whole process. Absolutely recommended!
★★★★★ Sarah Horne
Thank you Rafike and the rest of the team at Haus Estate Agents. You handled my really complicated sale brilliantly. I would highly recommend this agent and would definitely use again. Thank you for everything. You've been great.
★★★★★ Michelle Waterman
Thanks Rami for getting a quick house on rent . All process was smooth and easy with your help.
Thanks, PK and Family
★★★★★ pragun kudesia
I highly recommend haus Estate agents for anyone seeking not just a property, but a team that genuinely cares about their clients. Rafike was incredibly helpful and friendly and I felt he really listened to what I wanted. Thankyou
★★★★★ Hannah McCourt
I really appreciate Haus estate agent they are nice,good listener and I am amaze by the way they attend to your needs and complains especially your wants in a house.I got my apartment with their help I will recommend Haus estate agent to anyone in need of home,they are the best in Gillingham Kent so far .
Thank you so much Haus estate agent.
Tess you are a wonderful soul keep it up.❤️?. Peace
1
★★★★★ Adebukola Adeleye
First time selling a property and they made the experience smooth even with some hurdles I faced due to the type of ownership I had on my flat. Sold my property instantly, can’t believe how quick it went. Rafike is amazing always kept me informed and helped wherever he could. I couldn’t ask for anything better. I’d use them again if I hadn’t move out of the area. 10/10 for everything!!
★★★★★ Louisa Cooper-King
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